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The Process
From Emergency to Restoration — Here’s How We Get It Done
Clear. Simple. Reliable. We’re with you every step of the way. When your home or business is damaged, it’s hard to know where to start. That’s why we’ve created a simple, five-step process that helps you understand exactly what’s happening — and what’s coming next. We’re not just here to fix your property — we’re here to make the recovery process as stress-free as possible.
01
Emergency Response
Fast Action Prevents Further Damage
As soon as you call, our team is mobilized. We respond 24/7 and aim to be on-site within one hour. Whether it’s water pouring in, smoke-filled rooms, or storm destruction, our first priority is stopping the damage.
Services in this step:
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Water extraction
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Board-up & tarping
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Structural stabilization
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Hazard containment
02
Inspection & Damage Assessment
We Identify What’s Affected — and What Needs to Happen Next
Our certified technicians do a full inspection of the damage using moisture meters, thermal imaging, and hands-on evaluation. You’ll get a clear, written estimate of what needs to be done and what it will take to restore your property.
Deliverables in this step:
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Detailed damage report
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Photo documentation for insurance
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Scope of work and timeline estimate
03
Mitigation & Cleanup
We Remove, Dry, Clean, and Secure Your Property
Mitigation is about protecting what’s left. We extract standing water, dry all affected areas, clean smoke or debris, and remove damaged materials. This prevents mold growth, bacteria, and further destruction.
Typical tasks:
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Industrial drying & dehumidifying
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Mold prevention
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Debris & soot removal
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Sanitization and odor control
04
Restoration & Repairs
We Rebuild What Was Damaged — From Drywall to Flooring
Once your space is dry and clean, we begin the rebuild. We handle everything from drywall and paint to flooring and finish work. Whether it’s one room or the entire structure, our team restores your home to pre-loss condition — or better.
Restoration includes:
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Drywall, insulation, painting
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Flooring & trim
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Cabinetry & finish carpentry
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Roofing, siding, and more
05
Walkthrough & Insurance Wrap-Up
We Make Sure It’s Right — Then We Help Close Your Claim
Once the work is complete, we walk through the finished space with you to make sure everything meets expectations. We also finalize insurance documents, answer questions, and assist with closing out your claim.
Final step support:
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Final claim documentation
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Policyholder Q&A
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Project sign-off & satisfaction check